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| Introduction | |
| Evaluate Your Organization | |
| Analyze Stakeholders | |
| Management Evolution | |
| References | |
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References Lee, Martha F., Mehlenbacher, Brad. 2000. “Technical Writer/Subject-Matter Expert Interaction: The Writer’s Perspective, the Organizational Challenge,” Technical Communication, Vol. 47, No. 47: 544–551. LeVie Jr., Donald S. 2000. “Documentation Metrics: What Do You Really Want to Measure?” Intercom, December 2000: 7–9. Moore, Patrick. 1999. “When Persuasion Fails: Coping with Power Struggles,” Technical Communication, Vol. 46, No. 3: 351–359. Nielsen, Jacob. 2001. “Usability Metrics.” Jakob Nielsen's Alertbox, January 21, 2001. Redish, J. 1995. “Adding Value as a Professional Technical Communicator.” Technical Communication. 39:625–638. |