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| Introduction | |
| Developing an information hierarchy | |
| Establishing a controlled vocabulary | |
| Testing the hierarchy and labels | |
| Designing transactional flows | |
| Flow charting tools and methods | |
| References | |
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Designing transactional flows
After defining the basic flow, consider the main alternative flows. For example, what happens if the user enters incorrect information? What happens if there is a system problem and it’s not currently possible to process the transaction? Figure 3, below, illustrates the main alternative flows.
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Methods | Basic Flow | Alternative Flows | Page Flow Diagram |
