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| Introduction | |
| Developing an information hierarchy | |
| Establishing a controlled vocabulary | |
| Testing the hierarchy and labels | |
| Designing transactional flows | |
| Flow charting tools and methods | |
| References | |
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References Garrett, Jesse James. A Visual Vocabulary for Describing Information Architecture and Interaction Design. January 31, 2001. February 18, 2001. <http://www.jjg.net/ia/visvocab/> Larson, Kevin. & Mary Czerwinski. "Web Page Design: Implications of Memory, Structure and Scent for Information Retrieval." In Proceedings of CHI ’98, Human Factors in Computing Systems (LA, April 21-23, 1998), ACM press, 25-32. Miller, G.A. "The Magical Number Seven Plus or Minus Two: Some Limits on Our Capacity for Processing Information." Psychology Review, 63 (1956): 81-97. Nielsen, Jakob. Why You Need to Test with Only Five Users. March 19, 2000. Nielsen-Norman Group. February 18, 2001.<http://www.useit.com/alertbox/20000319.html> Rosenfield, Louis and Peter Morville. Information Architecture for the World Wide Web. Sebastopol, California: O’Reilly & Associates, 1998. UML Central. Advanced Software Technologies. February 20, 2001. http://www.advancedsw.com/uml_central.html. UML Resource Center. Rational Software. February 18, 2001. <http://www.rational.com/uml/index.jsp>.
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